FAQs

Questions,
answered.

Everything you need to know about our products, delivery, and the 19:89 Haute experience. If you cannot find your answer here, contact us directly.

Categories
Products & Sizing Delivery & Returns Materials & Care The Brand
Products & Sizing
Our underwear is true to size. We recommend selecting your usual size. If you are between sizes, size up for a more relaxed fit.
We currently offer sizes S through 2XL. If you need guidance on which size is right for you, please contact us and we will help directly.
Our current collection is available in Soft White, Warm Grey, and Onyx Black — in keeping with the brand's minimal, considered aesthetic.
Our underwear is currently sold as a 3-pack set for £35, offering exceptional value at the quality level we provide. Individual pairs are not available at this time.
Delivery & Returns
Yes — we offer free standard delivery on all UK orders. International shipping is available and calculated at checkout.
Standard UK delivery takes 3–5 working days. Express delivery is 1–2 working days. International orders typically arrive within 7–14 working days.
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in original packaging with tags attached. Contact us to initiate a return.
Yes — we ship to over 40 countries including Nigeria, the United States, Canada, Australia, and across Europe. Shipping costs are calculated at checkout.
Materials & Care
Our underwear is made from a premium 95% Cotton, 5% Spandex blend — soft, breathable, and built for all-day comfort. All fabrics are OEKO-TEX® Standard 100 certified.
Hand wash cold or machine wash on a delicate cycle (30°C maximum). Do not tumble dry — lay flat to dry. Do not iron directly. Do not bleach.
Our garments are made in Portugal at a small, family-run facility with over three decades of expertise in premium underwear production.
The Brand
19:89 Haute was founded in Nigeria in 2022 and is currently based in London, United Kingdom. The brand carries the dual heritage of both countries in everything it makes.
19:89 is a personal reference — a code that speaks to precision, intention, and the quiet power of knowing exactly who you are and what you stand for. Combined with Haute (meaning high and refined in French), it forms a brand identity that is both rooted and aspirational.
Yes — T-shirts and activewear are coming in 2026. We move slowly and intentionally. Every new product will meet the same standard as everything we currently offer.

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